Introduction

Little Popz & Ayya Foods (“we”, “us”, “our”) respects the privacy of our customers and is committed to protecting personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

Information we collect

a. Personal information you provide:

Name, email address, phone number, delivery address, billing address, and order details.
Payment details are processed by our payment gateway (Razorpay) and are not stored on our servers.
Communication you send to us (support emails, chats, complaints).

b. Technical & usage information:

IP address, browser type, operating system, pages visited, referral URLs, and other analytics data.
Cookies and similar tracking technologies to improve site performance and your experience.

How we use your information

We use the information to:

Process and fulfil orders, manage shipping and returns.
Communicate order status, delivery updates, and respond to inquiries.
Maintain customer accounts, order history, and preferences.
Prevent fraud and improve security.
Analyze and improve our services, marketing and website performance.
Comply with legal obligations, accounting and taxation.

Sharing your information

We may share your data with:

Payment processors (e.g., Razorpay) to handle transactions. Payment details are processed by the gateway and not stored by us.
Courier and logistics partners to deliver orders. We will share only the necessary information (name, address, phone).
Service providers who perform services on our behalf (email providers, analytics).
Legal authorities when required by law or to protect our rights.

We do not sell your personal information to third parties.

Cookies & tracking

We use cookies and similar technologies to remember user preferences, manage sessions, and gather analytics.
You can control cookies via your browser settings; however disabling cookies may affect website functionality.

Data retention & security

We retain customer data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
We implement reasonable security measures (encryption, access controls) to protect personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your rights

Depending on your jurisdiction, you may have rights to:

Access and receive a copy of your personal data.
Request correction or deletion of your personal data.
Object to or restrict processing of your data.
Request portability of your data.

To exercise your rights, contact us using the details in the Contact section below. We will respond within a reasonable timeframe and in accordance with applicable law.

Children

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, contact us to request deletion.

Updates to this Privacy Policy

We may update this policy occasionally. Material changes will be posted on this page with an updated effective date.