At Little Popz & Ayya Foods we prepare and deliver freshly made snack products (popcorn, nuts, magic balls and similar perishable items). Because our products are perishable and prepared for immediate consumption, we do not provide refunds once an order has been successfully delivered to the customer.
When we will provide a replacement
We will provide a replacement (same product) if all of the following conditions are met:
The delivered product is damaged, leaking, spoiled, or incorrect (different item than ordered).
The customer notifies us on the same day of delivery and within 24 hours of receiving the order.
The customer provides clear photos and/or video of:
The product (close up),
The packaging (box, seal, labels), and
Any visible damage or defect.
The claim is verified by our support team and replacement stock is available.
If these conditions are satisfied, we will dispatch a replacement of the same product at no extra shipping cost to the customer. Replacements are subject to availability and stock. If the same product is unavailable, we will contact you to offer an equivalent alternative or store credit as applicable.
When refunds may be considered
Refunds are extremely limited due to the perishable nature of our goods. We will only consider a refund in the following exceptional circumstances:
If we are unable to provide a replacement or an agreed alternative within a reasonable timeframe, and the customer requests a refund.
If there is a clear billing or processing error that cannot be resolved through replacement or store credit.
Any refund decision will be at our discretion and subject to verification. Refunds, when issued, will be processed back to the original payment method used during purchase and may take several business days to appear on the customer’s statement depending on the payment provider.
How to raise a replacement claim
To request a replacement, send all required information to our support within 24 hours:
We will acknowledge your claim within 24 hours and advise the next steps. Failure to provide required evidence or delay beyond 24 hours will usually result in the claim being ineligible.
Exceptions & non-eligible items
Opened/consumed products, or items damaged after delivery (e.g., mishandled by the customer) are not eligible.
Claims made after 24 hours of delivery are not eligible for replacement.
Claims for products altered by the customer (opened, mixed, re-packed) are not eligible.
Further notes
We reserve the right to request return of the item (at no additional charge) for inspection before approving replacement or refund.
We may refuse claims that appear fraudulent or inconsistent with the evidence provided.